Edit Issues
The configuration for the edit issues action is quite simple.
Choose a label for the action as well as which request types it should apply to.
Then select the editable fields via drag and drop. Note that you can add multiple edit actions to a request type in order to make editing more user friendly.
It is necessary to first select a request type to see available fields that can be edited.
You can then drag the fields that should be editable from right to left and sort them according to your needs.
The edit action will be available on the right-hand side of the request view on the customer portal.
Supported Fields
The following Jira fields and custom field types are currently supported for all users:
- Summary
- Description
- Checkboxes
- Paragraph / Text Field (multi-line) (will always display as rich text)
- Radio Buttons
- Select List (single choice)
- Select List (multiple choices)
- Short Text
- Number Field
- Version Picker (single version)
- Version Picker (multiple versions)
- Date Fields
The following fields are supported for customers with "Browse Users" jira permission.
- User Picker (multiple users)
- User Picker (single user)
- Assignee
- Reporter
We are continually working to support more field types. If you need additional fields, reach out to us via the button at the bottom of this page.