Customer Actions for Jira

Make your Jira Service Management portal interactive.

Give customers configurable actions on the portal: edit their request, link related issues, and sign documents without leaving Jira.

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Available on Atlassian Marketplace
Customer Actions configuration screen in Jira Service Management
✓ Runs inside Jira Service Management ✓ Configurable actions ✓ No customer data stored by us ✓ Free trial on Marketplace

Actions for the customer portal

Extend what customers can do on a request.

Add actions to a Jira Service Management request type and let customers take care of the task themselves.

Edit issues from the portal

Let customers change the information on their request, add missing detail, and keep the issue accurate without a Jira account.

Read the guide

Link related requests

Enable customers to select and link issues while they create a request, so your team sees the whole picture.

Read the guide

Sign and acknowledge documents

Show a usage agreement, licence term, or privacy statement on the request form and require acknowledgement before submission.

Read the guide
Customer Actions configuration with configurable labels, request types, and editable fields

Highly customizable

Configure the action around the request.

Actions are fully configurable, including labels and messages. Choose the request types an action applies to, pick the editable fields, and show the action only when a condition is met.

See display conditions

Seamlessly integrated

Actions appear as part of the original request form.

Customers do not learn a new tool. The action opens on the request they already use, with the labels, messages, and fields you configure.

See how to create an action
A Customer Actions button on a Jira Service Management request form

More details

Built to improve self service.

  • More power to your users

    Allow your customers to edit requests right from the customer portal.

  • Enable self service

    Allow users to link issues more easily.

  • Community driven risk management

    New ways to use Jira Service Management, bringing risk management to your company.

  • Sign on request

    Fill an agreement without paperwork by displaying it on the request form.

  • Minimal footprint

    The app is built to be as fast as possible so editing stays seamless for your users.

  • More control

    Let users only file requests once an action has been taken.

Give your portal users more control.

Try Customer Actions for Jira on the Atlassian Marketplace.

Start a free trial